Back Office Services
Operational Precision. Protected Margins. Predictable Scale.
You sell. We run the back office. Integrated back office services purpose-built for promotional product suppliers — connected directly to ERP, production routing, and financial controls.
Growth Stalls When Workflows Outgrow the Structure of Traditional Back Office Services.
- Distributor emails flooding shared inboxes
- Orders requiring manual validation — price breaks misapplied, imprint methods missed
- Proof approvals delayed — production waiting
- Production updates buried in email, not ERP
- AP/AR lagging behind shipment volume
This is where distributors start losing velocity:
Re-keyed orders
Incorrect pricing tiers
Credit notes and chargebacks
Avoidable rework
This is not a staffing issue. It’s structural friction.
The Back Office Layer Is Not External. It Is Embedded Inside Your Supplier Operation.
- PromoERP on Microsoft Dynamics 365 BC
- ewiz Commerce — storefront orders processed without re-entry
- AI Suite — triage and validation inside back-office workflows
- PromoStandards Ecosystem — order data governed at source
One governed layer. One accountable partner. One synchronized execution model.
Multiple Vendors Model
- Order entry vendor / Proofing vendor / CS vendor / Accounting vendor
- More handoffs. More gaps. More diluted accountability.
aws promostack Model
- One integrated layer — aligned to ERP, pricing rules, production, and distributor SLAs
- Cleaner throughput. Fewer corrections. Margin integrity protected.
APPLIED ACROSS SUPPLIER WORKFLOWS
AI Accelerates Execution — Without Disrupting Governed Processes.
Order Intake & Validation
Automated detection of missing decoration attributes, pricing inconsistencies, and incomplete submissions.
Artwork & Proof Coordination
Intelligent triage and automated validation checkpoints before proof routing.
Production Workflow Acceleration
Priority tagging for rush orders and SLA-sensitive jobs.
Financial Exception Monitoring
Early identification of invoice discrepancies, chargeback patterns, and credit triggers.
AI strengthens the governed back office model. It does not replace process discipline.
FIVE AREAS. ONE CONNECTED EXECUTION LAYER.
Order Management & Processing
- Standard, sample, blank, kitting, split, rush, and pre-production orders
- Automated setup, run, and additional charge application
- Backorder and partial shipment tracking
- Bucket views: Open, Hold, Rush, Samples — status logged and communicated
Artwork & Proofing Support
- Artwork intake, vectorization, and proof generation with compliance validation
- Approval tracking with timestamps and automated reminders
- Approved art moves directly into production — no manual handoff
- Structured art library for repeat distributor jobs
Distributor-Facing Customer Service
- Order status, tracking, ship dates, stock confirmations, and pricing validation
- Exception handling, escalation routing, and credit management
- Email and chat coverage aligned to your distributor SLAs
Production & Vendor Coordination
- Production file sharing, screen tracking, and routing compliance
- Rush alignment with ship dates — scheduling reflects real priority
- Production status synced with ERP — no front office / shop floor misalignment
Financial Operations & Accounting
- Invoice entry, payment matching, and deposit application
- Statement reconciliation and vendor bill processing
- Refund, chargeback tracking, and AR/AP kept current
Start where it makes sense. Extend when ready.
~98%+ accuracy | ISO 27001 & SOC 2 Type II | 24/5 coverage
- Dedicated pods for high-volume operations — shared teams for lighter workloads
- Structured onboarding: assess → set up → run → optimize
- One relationship governs all functions — no new vendor onboarding as you scale
Modular deployment inside
aws promostack:
Start → Back Office Services
Extend → Promo ERP
Activate → ewiz Commerce
Enable → AI Suite
One architecture. Multiple entry points. No forced rip-and-replace.
Measurable Improvement Replaces Reactive Firefighting.
Increase Execution Accuracy to ~98%
Compress Order-to-Production Cycle Time
Expand Capacity Without Hiring
Stabilize AR/AP Reconciliation
Strengthen SLA Execution
